Louisville, Colo., Nov. 5, 2015 — While mobile banking continues to take center stage, in-person interactions, such as advisory services, present some of the strongest opportunities for retail banking to increase customer satisfaction and drive referrals, according to a new study by Market Force Information, an innovator in customer experience management. More than 3,800 consumers were polled for the study, which reveals banking technology trends, America’s favorite national banks and what it takes to get consumers to love a bank brand.